Question 1

Where do you ship?

Accepted Answer

We ship across the United Kingdom with tracked delivery, and internationally on request. UK orders over £150 ship free.

Question 2

How long does an order take?

Accepted Answer

In-stock pieces are dispatched within 2 working days. Made-to-order and bridal commissions take 6 to 10 weeks.

Question 3

Can I book a fitting?

Accepted Answer

Yes. Atelier appointments in London are available by request — email hello@banooboutique.co.uk with your date.

Question 4

What is your returns policy?

Accepted Answer

Unworn, unaltered pieces can be returned within 14 days of delivery. Bridal and custom commissions are final sale.

Question 5

Do you offer alterations?

Accepted Answer

We offer complimentary hem adjustments on full-price pieces, and bespoke tailoring at cost for bridal orders.

Question 6

How should I care for my outfit?

Accepted Answer

Dry clean only, with hand-embroidered areas protected. Store folded in the muslin bag supplied, away from direct light.